2 days | Online

Problem solving

Join our problem solving workshop and learn how to prevent problems from occurring in the first place and efficiently solve any problems that arise especially in relation to customer experience with Brexit and Covid. Over the 2 days you will learn about how to effectively solve and prevent problems and help you to save your organisation time, money and resources. This course allows you to identify the cause of a problem and make better decisions to resolve the problem.

Problem solving


Module 1 Defining a problem

An introduction to problem solving thinking, learn to defining a problem and using techniques

Module 2Causes of problems

Learn to use analytical approach and mapping-out the problem, together with causes and solutions

Module 3Techniques & practices

Discover best practices for problem solving: root cause, SWOT, decision tree and other useful techniques

Module 4Real life Examples

Learn from examples and decisions: how to avoid traps by using preventive and comparative approach
problem solving


We will remember 2020 as a historic year. Brexit uncertainty and Covid-19 generated more issues than we ever imagined, and uncertainty required better decision making as wrong decisions generate much worse situations. It has never been more important to learn problem solving and good decision making skills.

During this real time, online classroom training you will get theoretical and practical knowledge on how to define a problem, analyse causes of problems, understand and use problem solving and decision making techniques in relation to customer experience.

We believe in the right attitude and skills that you can use in your future work. Using real life examples, we will teach you how to develop this attitude and how to use these unique skills to bring special and priceless knowledge to the future table. To use this proactive problem solving attitude and approach you will be able to build better products and services.

problem solving

£ 495
  • Online classroom
  • 16 hours / 2 days
  • Guerrilla certification

about the course

Further information

Further information

We are recommend this course for anyone, who already have knowledge and practical experience in their position, but needs to new skills to analysing and solving problems is that related to any type of customer experience.

We are definitely not focusing on digital services or solutions only. This workshop is designed to cater for anyone who needs to think more creatively in their organisation, or needs to get others to think more creatively. Problem solving skills will be useful for anybody at any level: development teams, project/product managers, team leaders, agile specialists, company managers, marketing teams, administrators, client services, HR.

This course is a live online classroom course, includes theory and lots of practical examples from the real world. The learning curve and the content of the course has been designed to help and improve problem solving skills that led to better and more reliable decision making. The types of skills you will learn are:

  • Understand the difference between a problem and a decision
  • Understanding problem definition and scope, situational analysis
  • Using an analytical approach to problem solving
  • Using modern problem solving and creative thinking techniques
  • Understand the types of decision making processes
  • Applying techniques to resolving business problems in relation to customer experience, business, marketing and PR
  • Defining a problem and using problem solving techniques
  • Preventing problems from occurring
  • Mapping-out the problem, together with causes and solutions
  • Decisions making and creative problem solving
  • Develop the imagination to solve your problems
  • Team working to solve the problem
  • Profiting from problems
  • Practical and real life experiences

This course is 2 full days from 9am – 5pm, an hour lunch break and a few short breaks are included.

There are no formal entry requirements, we welcome all applicants who are interested in this subject.

There is no formal exam, you will get a Guerrilla Academy Certificate which proves you participated at the course.

Limited number of training
seats are available
Book your place now!


What Our Students Say

“It was a very useful training which tought us how to use different techniques to making decisions and resolve problems in all segments of our life. Definitely recommended for everybody.”